Refund and Return Policy – QuickSora

Effective Date: March 7, 2025

At QuickSora, customer satisfaction is our priority. We strive to provide high-quality eyewear, but if you are not fully satisfied with your purchase, we offer a hassle-free return and refund policy. This policy explains the conditions, procedures, and timeframes for returns, exchanges, and refunds.

1. Eligibility for Returns and Exchanges

To qualify for a return or exchange, the following conditions must be met:

✔ The item must be unused, unworn, and in its original condition with no scratches or damages
✔ The return request must be made within 30 days of the delivery date
✔ The product must include all original packaging, cases, cleaning cloths, and accessories
✔ Proof of purchase (order confirmation or receipt) is required

Products that do not meet these conditions may be ineligible for a refund or exchange.

2. Non-Returnable and Non-Refundable Items

The following items cannot be returned or refunded:

✔ Prescription glasses with custom lenses (unless defective)
✔ Gift cards or store credit
✔ Final sale or clearance items
✔ Used or damaged items due to improper handling

If you received a defective or incorrect item, please contact us immediately for assistance.

3. Return Process

To initiate a return, follow these steps:

✔ Contact our customer support team at info@quicksora.xyz with your order number and reason for return
✔ Our team will review your request and provide a return authorization number if eligible
✔ Pack the item securely in its original packaging and send it to our designated return address (provided upon approval)
✔ Retain your tracking number as proof of shipment

Customers are responsible for return shipping costs, except in cases of damaged or incorrect items.

4. Refund Process

✔ Once we receive and inspect your returned item, we will process your refund within 5-10 business days
✔ Refunds are issued to the original payment method
✔ If the return does not meet our policy conditions, we may decline the refund or issue store credit instead
✔ Shipping fees are non-refundable, except for orders that arrived damaged or incorrect

You will receive a confirmation email once your refund has been processed.

5. Exchange Policy

✔ We offer exchanges for a different size, style, or color (subject to stock availability)
✔ If the desired item is out of stock, we will provide store credit or a full refund
✔ Exchanges must be requested within 30 days of receiving your order

6. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

✔ Check your bank account and verify the payment method
✔ Contact your credit card company or bank, as refunds may take additional processing time
✔ If you still have concerns, reach out to us at info@quicksora.xyz

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, notify us within 7 days of delivery. We will arrange for a replacement, exchange, or full refund, including return shipping costs.

8. International Returns

Currently, we only accept returns from U.S. orders. If you are an international customer and experience an issue, please contact our support team for assistance.

9. Policy Updates

We reserve the right to update this policy at any time to align with business practices, legal requirements, or customer feedback. Any changes will be reflected on this page with an updated effective date.

10. Contact Us

For any questions or concerns regarding our refund and return policy, please reach out to us:

📍 Address: 3957 Russell Street, Boston, Massachusetts, United States
📞 Phone: 978-737-4373
📧 Email: info@quicksora.xyz
🌐 Website: https://quicksora.xyz/

Thank you for shopping with QuickSora! We appreciate your trust in our products and services. 🕶️✨